How do I sign up?
We couldn’t be happier that you are as excited as we are. To sign up simply download the Members form, fill it out and send it back to us.
To download the sign up form select HERE
E-mail the signed completed form to firstname.lastname@example.org
Paperwork not your thing? Try our online signup form.
To access the form select HERE
Is this a properly set up entity?
What Area does Cowies Hill Estate Cover?
What will this cost me?
The membership is made up of 2 parts which total R980 per home per month
The annual donation to the NPC (Not for Profit Company) of R9 600 is divided up over 12 months at R800 per month per home
The armed response element is separated and is R180 per month (incl. Vat)
In order to allow the quick deployment of technology there is a need to quickly generate funds. This will be done with an upfront membership fee of R2 040 which can be amortised over 3 months if necessary.
Total monthly payment for months 1 – 3 will therefore be R1 660/month
Total monthly payment for month 4 – 12 will be R980/month
Note: This is an all inclusive amount and will replace your current community and armed response contributions
What am I paying for?
The monthly contributions now cover a number of services
• A community app for all armed response members
• Armed response for your home alarm
• A dedicated Estate controller at the call centre - 24/7
• Viewing all CCTV cameras
• Viewing all ANPR transactions
• Responding to all home alarm
• Responding to all items raised on the community app
• 3 x dedicated Estate Vehicles
• 2 with two officers in the evening
• 1 with one officer
• All 3 vehicles will be restricted to the Estate only
• All three vehicles are for the exclusive use of Armed Response homes only
• Full technology deployment at the entrances to all road entrances over the project period which will include
• CCTV Cameras at the entrances to select roads
• CCTV cameras down Josiah Gumede (Old Main)
• CCTV cameras down Woodside Avenue
• CCTV cameras at select high risk areas within the Estate
• Automatic Number Plate Recognition (ANPR) cameras at the four main entrances to the Estate
Procurement and Service Level Agreements
The Estate committee will follow strict procurement rules for all capital expenditure and engaging with any new service providers.
All procurement procedures are clearly defined in the Memorandum of Incorporation that has been lodged with CIPC under the company.
In short the process is transparent and fair and all expenditure will call for three quotes and will be against a strict service level agreement.
To read the details of the requirements in the MoI select HERE
What happens if I am not a member?
Non-members are free to continue as before and engage with their preferred home alarm company.
Non-member will not have access to the community app, use of the in-Estate assets such as the response vehicles & armed response officers, and will not be directly linked to the Estate response model with automatic links to SAPS and Metro.
Non-members will not have access to the Estate Control Room operators and related services nor will they receive the community communications, updates & free training on offer.
In short non-members will “go it alone” and will be responsible for their own property and personal safety as is the standard model currently in suburbs.
What happens if I don’t join?
The current formal and informal associations, namely CHSMA, CESMA, ECH (CHCWA) Woodside Ave, Old Main Road will likely continue in their current form for a time.
Both the CESMA and CHSMA Trustees have tentatively resigned from those respective boards pending the outcome of this initiative. Assuming we do not reach the 70% threshold to continue new trustees will need to volunteer and be voted in.
The current associations are running at a marginal profit, break even or monthly loss with gradually declining contribution.
If we are unable to excite 70% membership through this new initiative there is a possibility that without new Trustees willing to drive membership that the current models as we know them will cease to exist.
All current security infrastructure will be removed.
I don’t want the armed response – Can I just pay community contribution?
The model has been designed where the two elements are very tightly linked, and it is not possible to separate them.
The Estate appointed service provider will respond to all members home alarms.
Should you wish to have a second armed response company you are most certainly able to add that as an additional service to your home security
Who is the appointed service provider?
The Cowies Hill Estate model is designed purposefully around ensuring independence where the Estate has a formal service level agreement with all providers. A break of this agreement will result in corrective action.
The NPC has sent out requests for proposals (RFP) to locally active armed response companies and will review them in line with the objectives & budget available for the Estate.
The appointed service provider will be made known at the community meeting after the Board has considered all responses to the RFP.
As per the MoI the Board will continually evaluate the Estates options and make the necessary changes as and when required.
What will happen to the guards?
The current guarding posts will be replaced by technology points and the 3 Estate response vehicles as the project progresses.
The top-quality guards have been highlighted for retention and through training will become part of the vehicle based Armed Response teams.
What technology will be installed in the Estate?
The Estate model is built around central control. The Estate management Team will define the Standard operating Procedures (SOP’s) that will be adopted by the appointed service providers. This will include the 24/7 monitoring of all technology points deployed into the area.
At the conclusion of the phase 1 rollout the Estate will have the following technology:
A community mobile app focused on delivering succinct, relevant information to the members.
Member home alarms all reporting back to an Estate owned base station
This allow a quick shift to a new service provider should the Member decide
50+ CCTV cameras in and around the Estate
13 ANPR cameras in and around the Estate
12+ Entrance control points with automatic booms, fences and lighting
How long do we have to achieve the sign up?
The committee are aiming to have the sign ups complete within 60 days from the first public meeting.
Should it become clear within that period that the community interest is not there and meeting the threshold seems unlikely it could be called off earlier.
What is an ANPR camera?
An Automatic Number Plate Recognition (ANPR) camera is capable of reading a vehicles registration as it drives past the camera.
The registration number along with the date and time it was taken is then sent to the Estate software for review.
Cameras being considered are also able to pick up make, model, class and colour of the vehicle allowing extra analysis.
What happened to the Special rating Area (SRA)?
The Special Rating Area (SRA) application was not successful. There were a number of contributing factors but at the top of the list were:
Voter apathy – we missed the required numbers by 46 homes out of 470
Council – despite confirmation from the Executive, Council were unable to meet commitments that they made to the community.
Community pushback – There were less than a handful of the 470 homes who were opposed to the SRA and threatened legal action should we proceed. The volunteer committee was not in a position to respond to such an action.
Council has since made a number of fundamental changes to the SRA model which has resulted in it not being a best fit solution for Cowies Hill Estate. We have therefore decided to pursue the Not for Profit Company model instead.
Is this the same as the Special rating Area (SRA)?
The proposed model is not the same as the SRA model.
The SRA model is a Council designed and managed concept. Once successfully formed the SRA is under the oversight of Council Treasury.
The new model centres around an independent, Not for Profit Company (NPC) being created with a purposed designed Memorandum of Incorporation (MoI) which defines its function.
The NPC is an independent company with a mandate to benefit the area of Cowies Hill Estate and to ensure that the security and prestige of the area is maintained through direct investment in upkeep and infrastructure.
Members join the NPC through a binding 24-month contract that will allow them to benefit from the security elements as well as being a benefactor to the Cowies Hill upliftment element through their donation.
Who runs the NPC?
The NPC has a Board of Directors made up of 6 home owners representing the areas that make up Cowies Hill Estate.
As per the memorandum of incorporation (MoI), at the successful formation of the NPC (with 70% adoption) there will be an AGM where the Board will be re-elected by its members.
The procurement policies as well as the business direction and operation framework is well defined in the MoI.
To view the MoI, select HERE
Why have you set the minimum threshold of 70%?
Central to the creation of the NPC was to drive sustainability. One of the main requirements to achieve this is a strong financial base to allow the entity to successfully deploy the solution proposed:
To view the ongoing vision for additional contribution, select HERE
The 70% minimum put forward will allow the NPC to meet the commitments made in the proposed plan.
It is the hope of the NPC Board that the adoption will be greater than 80%
How is the budget spent?
The model is designed to get a pro-active focused solution and as such there has been a natural bias towards highly trained response officers.
The Year 1 breakdown is as follows:
Technology (Capex) 17%
Admin & Bad debt 11%
Technology License fees 3%